Support

Contact

Email pepmesupport@gmail.com for app issues, general feedback, feature requests, privacy requests, and subscription-access problems.

Include your device model, iOS version, app version, and a brief description of what happened. Do not send medical records or sensitive health information unless it is necessary for the request.

Subscription Help

Purchases, renewals, trials, cancellation, and refunds are handled through Apple. Use the Restore Purchase and Customer Center options in the app first if your subscription is not recognized.

If the app still does not recognize an active purchase, email support with the approximate purchase date and any Apple purchase details available to you.

Privacy and Data

PepMe stores personal tracking data locally on your device unless you choose to export or share it.

Exports are user-initiated and open through the iOS share sheet. PepMe does not upload exports or create cloud links.

Use Settings > Privacy & Local Data > Delete Local Tracking Data to clear local tracking data from this device while keeping subscription access unchanged.

For privacy or data-deletion questions about support emails, contact us at the support email above. For purchase data, use Apple's and RevenueCat's account and subscription tools.

Medical Questions

PepMe support cannot provide medical advice, dosing guidance, supplier recommendations, diagnosis, or treatment recommendations.

Contact a qualified clinician or pharmacist for personal medical questions.